Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Assists Technical lead in Administration of ServiceNow Discovery, Service Mapping functions, and Third Party Integrations to support Multi Source CMDB which includes:
  • Maintenance, Analysis and Optimization of  Discovery schedules
  • Ability to report on
  • Number of CIs created or updated
  • Duration of schedule completion
  • Failed CI updates, discovery runs
• Remediation needs and performance of remediation activities
• Optimization opportunities of Discovery schedules to reduce quantity and increase frequency of run and ingestion
• Maintenance of Discovery credential information
• Credential optimization to reduce quantity & incorporate into CyberArk
• VA IP Range Sets Analysis for Discovery Expansion in relation to VASI System Discovery needs
• Participate in activities supporting:
• Maintenance of MID Servers in Production and Administers MID Servers
• Ad hoc task requested to support CMDB, CMDB Health, and Service Mapping
• Troubleshoot issues with CIs Health (Completeness, Compliance, Correctness)
• Analysis of CIs that are active operational but not Discovered
• Support IT Operations Management modules by conducting Sustainment activities such as:
• Work Daily tickets created by SCM team on missing CI's or attributes not picked up by discovery
• Work Daily tickets created by Service Mapping team to troubleshoot CI errors on map
• Develop, test, maintain integrations with SCCM, Solar Winds, Big Fix, Forescout, App Dynamics, ScienceLogic, Dynatrace, VCenter
• Develop Compliance rules and data precedence rules for integrations

• Technical administration skills on the ServiceNow platform, specifically within the IT Operations Management modules
• Strong understanding and experience of the Service Now CMDB discovery and Service mapping
• Strong understanding and experience with Service Now Service Graph Connectors and CMDB and Event Management Integrations
• Strong analytical skill
• Experience working in an Agile project methodologies
• Experience in technical solution architecture
• Good object-oriented programming skills
• Knowledge of at least one programming language such as Java, Python or C#
• Communicative, excellent presentation skills, consulting attitude
• Experience  with Solar Winds, Big Fix, Forescout, App Dynamics, ScienceLogic, Dynatrace, VCenter
• Experience in continuous deployment and continuous integration
• Experience in drafting and implementing automation process

Education:

• Bachelor’s Degree in Engineering, Computer Science, Systems, Business, or related scientific /technical discipline and 5+ years’ work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

• Moderate: Tier 2S (Standard MBI) 

Location:

• 100% Remote, USA
• Monday - Friday (8:00 AM- 4:30 PM CST Time)

Pay Range:

• The pay for this position ranges from $42,730 to $69,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/