Are you a Application Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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• Troubleshoot issues with NCA customers to determine root cause of application error messages and system issues over Team, email, and phone.
• Troubleshoot Windows Desktop issues as it relates to the use of the Memorial applications (Java, internet settings / browser compatibility).
• Execute canned SQL queries to return data for reports, update / delete data in tables to resolve application errors and data inconsistencies.
• Modify existing SQL queries to return specific data or make appropriate changes dependent on the customer’s issue.
• Monitor and respond to email communications from customer.
• Monitor and work tickets from a ServiceNow que, prioritizing work based on time-sensitivity of requests.
• Coordinate with DBA’s, Unix Admins and developers to resolve complex system issues.
• Complete tickets with-in pre-determined SLAs and document in detail, solution to customer issues in ticketing system.

• Knowledge of Linux / Unix, Databases (Oracle/MSSQL), customer support, attention to detail.
• Proven experience in Customer Service
• High level of attention to detail
• High degree of resourcefulness and problem-solving aptitude
• Excellent communication and time management skills
• Team player that works independently with minimal supervision
• Knowledge of databases, and client/server applications
• Familiarity with Windows 10, and desktop applications such as Java and IE/Edge/Chrome
• Familiarity with SQL queries
• Familiarity with Unix Based operating systems
• Familiarity helpdesk ticketing systems

Education:

• AA or 2 year technical school in Computer Science, Engineering, Math, Graduate of Technical School or equivilent PLUS 5 Years of experience
• Four (4) years of additional relevant experience may be substituted for education

Clearance: 

• The ability to pass a Tier 2/Moderate Background Investigation 

Location:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM EST)

Pay Range:

• The pay for this position ranges from $35,730 to $49,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/